Quick info
Release date : 2019-10-09
Location : Greater Toronto Area
Sector : Tertiary - Communications/Marketing
contract type : Contractual
REFERENCE NO. : 5202964
 
Synergie Hunt International recruits the highest calibre of talent. We are committed capturing the right fit to meet our client partners' expectations and business objectives.

Create Synergy!
CUSTOMER SERVICE

Answer inbound calls, make outbound calls, related to lottery and ticket inquires and provide excellent Customer Service.  First level troubleshooting regarding order or ticket status. 

• Provide exceptional in/outbound customer service to callers
• Handle concerns regarding lottery ticket purchase, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Receive and respond to inbound e-mail; gather and verify required information
• Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
• Ensure proper security procedures are followed on all e-commerce customer interactions
• Resolve customer complaints (ticket not received, payment issues etc)

Qualifications:

• Completion of secondary school
• You must have excellent English writing skills.
• Minimum of 2 year of experience in a customer service role
• Excellent verbal and written communication skills - using proper grammar with smooth flow
• Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
• Minimum typing speed of 25 WPM with high degree of accuracy
• Problem solving and decision making skills
• Ability to work under pressure and meet deadlines

At Synergie HUNT International, we are attentive to the professional development of our candidates. We respect your goals and guide you to a role that is best suited to your expectations. - Your professional development is our passion!
Each application we receive is carefully reviewed to meet the requirements of the position we are recruiting for. Even if you are not selected for this position, we will evaluate your application for other roles we are recruiting for.
Synergie Hunt International is fully compliant with AODA standards and is committed to providing accessibility to all applicants.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Synergie Hunt International will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require any accommodations, please notify us and we will work with you to meet your needs.